What We Cover

TMGuide is an independent advisory service. We explain how Temu’s order, return, payment and account processes work, and help you prepare a clear request. Temu makes every final decision.

Orders and delivery

An order passes through several stages: placed, processing, shipped, in transit and delivered. Each can take longer than people expect, especially on international routes. We explain what each stage normally means, how long pauses usually last, and the moment it makes sense to contact Temu.

Returns and refunds

We walk through starting a return from your order page, choosing the reason that fits, packing the item, keeping proof of drop-off, and checking where your refund stands. We also explain why the same refund can arrive at different speeds depending on how you paid.

Problems with an item

When something is wrong, damaged or not as described, the quality of your evidence matters. We show you what to photograph, what to screenshot, and how to describe the issue in two or three sentences.

Payments, coupons and credits

We help you read your order total, tell a pending hold from a posted charge, and understand why a coupon or credit may not have applied.

Account safety

We cover password resets, spotting suspicious activity, and what to do in the first hour if you think someone else has used your account.

Technical problems

We suggest fixes in a sensible order for crashes, freezes, blank screens and failed checkouts.