TMGuideThe official channels are free and should be your first stop for decisions about an order or refund. Here is how to use them.
In the Temu app
- Open the app and sign in.
- Go to your account or profile area.
- Look for Help, Support or Customer Service.
- Pick your order or the type of problem and follow the prompts. Chat or messaging is offered in some cases.
On the Temu website
Temu’s Help Center is at temu.com/support.html. Sign in first so your orders appear.
For a return or refund
Open the order in your account. The return and refund options, if available for your purchase, appear on that order page along with the applicable timing.
What to prepare before contacting Temu
- Your order number and order date.
- Screenshots of the order page and tracking.
- Photos if the issue is with an item.
- One clear sentence describing the problem and what you want.
Be careful with phone numbers
Some websites present a phone number as “Temu customer service”. Always check who runs the site. The number on this website, 1-888-891-0593, reaches TMGuide, an independent service. It does not reach Temu.
If you would like a person to talk through your options before you contact Temu, we are available any time.