TMGuideHours: Support available 24 hours a day, 7 days a week
If a fee ever applies, you will hear it first and decide for yourself.
Call nowMake it quick
- Have your order page open
- Stay near your device so we can walk you through each step
- Never share passwords or one-time codes
Tell us what is going on
Choose a topic and tick off what you have. A prepared call is a short call.
Order status
Processing, shipping and delivery. Tick what you already have.
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Returns and refunds
Sending items back, getting money back. Tick what you already have.
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Problem with an item
Damaged, wrong or defective. Tick what you already have.
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Payments and coupons
Charges, holds, credits and codes. Tick what you already have.
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My account
Login, verification and safety. Tick what you already have.
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Technical trouble
Crashes, errors, failed checkout. Tick what you already have.
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Ways to reach us
Every option below is available day and night.
Schedule a callback
Give us a number and a time window. Your details stay with us.
Before you contact us
Are you Temu?
No. TMGuide is an independent third-party service and is not affiliated with Temu. For official support, use the Help section in the Temu app.
How quickly will you call back?
We aim to call within the time window you pick. If you need help right away, call the number above.
Will you ask for my password?
Never. We do not need your password, verification codes or full card number. If anyone asks for them, end the conversation.
What does it cost to get help?
We explain any fee before you agree, and you are not charged without your clear consent.
Can I send photos or screenshots?
Yes. Email them to us and mention your name and topic. Please hide full card or account numbers first.