TMGuideAbout TMGuide
Is TMGuide connected to Temu?
No. We are independent and not affiliated with, endorsed by or sponsored by Temu. Our phone number does not connect to Temu.
Do you have an office I can visit?
No. We are an online-only service.
When can I reach you?
Our phone line and callback requests are available every day, around the clock.
Your order
Can you change, cancel or refund my order?
No. Only Temu can, and you do it through your own account. We explain how.
Can you see my Temu account?
No. We only know what you tell us.
Can you guarantee a result?
No. Decisions belong to Temu and your payment provider. We help you present your case clearly.
Cost and safety
Is there a fee?
If a fee applies to any service, we tell you first. Nothing is charged without your clear agreement.
Will you ask for my password or a code?
Never. Do not share them with anyone.
Where is official Temu help?
In the Temu app and the Temu Help Center. See also our page on reaching official Temu help.
Another question? Call 1-888-891-0593